FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- Germany: 6–10 business days
- European Union: 6–10 business days
- United Kingdom: 6–10 business days
- United States & Canada: 7–12 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 7–14 business days
Do you offer free shipping?
Yes. We offer Free Worldwide Shipping on all orders.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number.
Can I return my order?
Yes. We offer 30-Day Easy Returns. Please visit our Returns & Refunds page for more information.
What if I ordered the wrong size?
Contact our support team as soon as possible. We'll gladly help you find the correct size.
Are your loafers true to size?
Yes. Our loafers generally fit true to size. If you're between sizes, we recommend checking our Size Guide before ordering.
How can I contact customer support?
Visit our Contact Us page and we'll get back to you as soon as possible.