Refund Policy
Refund Policy
Last Updated: July 2026
At The Loafer Factory, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund policy.
1. Return Eligibility
To be eligible for a return, items must:
- be returned within the applicable return period;
- be unworn and unused;
- be free from signs of wear, damage, odors, or alterations;
- include all original packaging, accessories, and labels;
- be in resalable condition.
We reserve the right to refuse returns that do not meet these requirements, except where prohibited by applicable law.
2. Return Request
Before returning any item, customers must contact our customer support to obtain return instructions.
Returns sent without prior authorization may experience delays or may not be accepted.
3. Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return:
- personalized or custom-made products;
- gift cards;
- items marked as final sale;
- products that have been used, damaged by the customer, or altered after delivery.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- your order number;
- clear photographs of the item;
- photographs of the packaging if applicable.
We will review each request individually and, where appropriate, offer a replacement, repair, refund, or another suitable solution.
5. Return Shipping
Unless otherwise required by applicable law or where the return results from our error (such as receiving a defective or incorrect item), customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
7. Refused Deliveries & Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Orders returned because of:
- incorrect shipping addresses;
- refusal to accept delivery;
- failure to collect the shipment,
may not qualify for a full refund. Any refund issued may be reduced by shipping, handling, return shipping, customs, or other costs actually incurred, where permitted by applicable law.
8. Lost Packages
If tracking indicates that a package has been lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
9. Order Cancellations
Orders may be cancelled before processing begins.
Once an order has entered processing or shipment, cancellation may no longer be possible.
If cancellation is no longer possible, customers may still have any mandatory legal rights that apply under applicable law.
10. Abuse Prevention
To protect both our customers and our business, we reserve the right to refuse returns or refunds in cases involving:
- repeated abusive return behavior;
- fraudulent claims;
- intentionally damaged products;
- false delivery claims;
- misuse of our return process.
Nothing in this section limits any rights that cannot legally be excluded.
11. Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory consumer rights provided under applicable law.